» 1stCo Business Development    Custom training solutions in customer service.    http://www.1stco.com/

» AM International Learning    Specializing in customer service training. Courses, workshops, and seminars.    http://aminterlearning.com/

» Belding Skills Development Corp.    Provides seminars and workshops on the topic. List of services, newsletter and contacts.    http://www.beldingskills.com/

» Caliluna Consulting    Provides online customer service training for employees and managers to increase profits and improve business.    http://www.extraordinarycustomerservice.com/

» Ceres Innovations Inc.    The CERES model places employees at the center of customer relations within the company    http://www.ceresinnovations.com

» Communication Strategy Consultants    Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area.    http://www.communicationstrat.com/

» ContactPoint    Focus on customer service and sales training. Provides training, monitoring, and coaching solutions.    http://www.contactpointsolutions.com/

» Corporate Dynamics, Inc.    Training and consulting solutions for customer service, sales, and management related issues.    http://www.corpdyn.com/

» Craig Harrison's Expressions of Excellence    Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets.    http://www.expressionsofexcellence.com/

» CustomNet Services    Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada.    http://www.customnet.on.ca/

» Customer Care Training and Consulting    Offering online and classroom based customer care training and consulting services. List of products, profile and contacts.    http://www.customercaretraining.co.za/

» Customer Focus, Inc.    On-site customer service training for service representatives.    http://www.customerfocusinc.com/

» Customer Service Review, Inc.    Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training.    http://www.csr-net.com/

» Customer Service University    Provides customer service videos and training programs. Includes online ordering and contacts.    http://www.customerserviceuniversity.com/

» Customer Service Works    Provides training programs and consulting services. Public workshops, newsletter and contact details.    http://www.customerserviceworks.com/

» Dionco Inc.    A retail consulting firm specializing in retail selling skills and customer service skills.    http://www.dionco.com/

» Expressive Concepts    Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics.    http://www.expressiveconcepts.com/

» Ford, Lisa    Speaks on customer service topics including managing, hiring and training. Audio, video and books available.    http://www.lisaford.com/

» Gehegan & Associates    Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, California.    http://www.gehegan.com/

» Glasstap Training Services    Developing People to support the business, using innovative learning styles mixing classroom and e-learning.    http://www.glasstap.com/

» Impact Learning Systems    Skill-based training programs designed to change behavior and improve customer contact skills and related performance.    http://www.impactlearning.com/

» Interaction Metrics    Customer service audit specialists.    http://www.interactionmetrics.com/

» JoAnna Brandi & Company, Inc.    Customer care training program for managers.    http://www.customercarecoach.com

» Jones Associates    Specializes in researching, preparing and delivering training programs    http://www.service-training.co.uk

» Kandan, M.    Dr. M.Kandan's home page. Links to his publications and other web sites on e-learning, customer service and knowledge management.    http://www.kandan.org.in/

» LMR Associates    Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and contacts.    http://www.lmrassociates.com/

» Learning Curve    Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles.    http://www.yourlearningcurve.co.uk/

» Learning Journey, Inc.    Solutions to help increase employee morale and give better customer service through communication and corporate culture.    http://www.learningjourneyinc.com/

» M2S2 Communications    Provides services focused on the telephony industry. Profile, events and contact information.    http://www.m2s2.com/

» Mark Eppler & Associates    Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups.    http://www.markeppler.com/

» Martrain Ltd    Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile.    http://www.martrain.co.uk/

» Measure-X    Customer service and retention training and measurement. Includes testimonials and services.    http://www.measure-x.com/

» Myra Golden Seminars    Keynotes, web based training and seminars designed with an emphasis on customer service improvement.    http://myragolden.com/

» Optimum Operating Procedures and Services Pty Ltd    Delivers training and reporting solutions, organizes mystery customers to evaluate restaurant or pub staff. Also telesales and phone communication training. (Australia)    http://www.oops.net.au/

» Oriel Training    Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing.    http://www.orieltrain.com/

» Peak Performance International Pty Ltd    Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts.    http://www.peakperformance.co.nz/

» Power Train    Providing off the shelf and custom-designed training packages on the topic. Profile and contact information.    http://www.powertrain.co.uk/

» Professional Edge    Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism.    http://www.proedgeskills.com/

» Progressive Image    Customer service skills, coaching and executive training. Includes testimonials and events.    http://www.exectrainer.com/

» Rapid Results    Offers training covering customer service, sales, leadership, telephone skills.    http://www.rapid-results.com/

» Service Quality Institute    Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.    http://www.customer-service.com/

» Service Strategies    Provides industry standard certification, training and consulting solutions for customer service and support.    http://www.servicestrategies.com/

» Signature Worldwide    Offers customer service and sales skill training programs. Events calendar, and newsletter.    http://www.signatureworldwide.com/

» Sterling Consulting Group, Inc.    Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.    http://www.quality-service.com/

» SunShower Learning    Video-based training program to inspire positive attitudes in front-line customer service employees.    http://www.smile-video.com/

» Telephone Doctor    Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.    http://www.telephonedoctor.com/

» Thank You Very Much, Inc.    Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats.    http://www.thankyouverymuchinc.com/

» The I.M.P.A.C.T. Training Group, Inc.    Provider of training and consulting services and products designed to improve overall customer service. Also seminars, workshops, keynote speakers and coaching.    http://www.impacttraininggroup.com/

» The Physics of Customer Service    International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download.    http://www.customerserviceebook.com

» The WOW Class    Client service training programs.    http://www.thewowclass.com

» Tooty Inc.    Customer service and sales strategy evaluating, developing, training and monitoring.    http://www.tootyinc.com/

» Total Performance Limited    Offers customer service and sales training for retail businesses and direct sales forces. Free monthly newsletter, public seminars and list of events.    http://www.totalperformance.ca/

» WOW! Performance Coaching, Inc.    Offer management consulting, performance coaching and culture change initiatives emphasizing customer loyalty, utilizing the Trapeze buddy, Plus 10% and I Got WOW!ed models.    http://www.wowcoaching.com/