» AI-Reply.Com    Offer help desk, referral tracking and customer support systems.    http://www.ai-reply.com

» Applied Innovation Management    Provides a suite of Web-based software including a help desk, asset management, bug tracking, and sales contact management systems.    http://www.innovate.com/

» AskIt Systems    Offers an outsourced, Web-based customer service system that learns from the customer's questions.    http://www.askit.com

» AthenaRMS    Features include request management, trouble ticket management, Web-form and email handling, and multi-database support.    http://athenarms.com

» Avensoft    Web-based multi-functional help desk software.    http://www.avensoft.com/

» Bankoi HelpDesk Software    A fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests.    http://www.helpdesk-software.ws

» Big Web Desk    Completely Web-based help desk, ticketing service, and request management software.    http://www.bigwebdesk.com

» Business Resources Online    Background, and information about help desk software.    http://www.business-resources.net/help-desk-software/

» CDN Systems    Web-based help desk software with Microsoft Access and MS SQL integration.    http://www.cdnsystems.com

» CRMdesk    Automates online customer support and knowledge base creation through the Internet.    http://www.crmdesk.com

» Cerberus Helpdesk    Browser-based email management and trouble ticket system.    http://www.cerberusweb.com/

» Cynergy    Software for web based active/ trouble ticket tracking, service desk contact manager system, application server and customer service software hosting.    http://www.cynergysoftware.com/

» DeskPRO.com    An integrated script to manage customer sales and support. Uses a MySQL database-backend and has flexible implementation.    http://www.deskpro.com/

» E-Business Application Suite    Use open source technology and provide online business applications, which include: Customer Support, Help Desk, Project Management, Sales Automation, CRM Marketing Automation, Invoice/Billing.    http://www.ebsuite.com

» Eden Corporation    Features general help desk, project management, asset management, issue tracking, sales management, and IT project and resource management.    http://www.eden.com

» Expinion.Net    Includes ASP source code, free FTP install, manuals, support, and future upgrades. Uses MS SQL or Access.    http://www.expinion.net/software/app_helpdesk.asp

» Ezyhelpdesk    A fully featured online help desk system comprising descrete sections for the clients, staff and administrator.    http://www.ezyhelpdesk.com

» Ferrysoft Limited    Features automatic user alerts, optional case submission by e-mail and web services integration. Free for the single user, standard edition.    http://www.ferrysoft.com/

» FootPrints Web-based Help Desk    FootPrints Helpdesk provides web-based problem resolution software that includes call center management, knowledge bases, support task automation, and self-help options.    http://www.unipress.com/footprints/

» Freedom Communications    Supports capturing, tracking, and graphical reporting. Also provides brandable customer portals for automated request entry and self-help.    http://inet-help-desk.com/

» GroupSoft Systems    Browser based help desk application including call tracking, asset tracking, knowledge base, project management and full support for Notes.    http://www.groupsoft.com

» Help Desk Assistant    A web-based application that allows to track support issues via a Microsoft web server.    http://www.electracode.com/hda/hda.html

» HelpCORE    Enterprise class open source helpdesk and servicedesk software.    http://www.io-software.nl

» HelpDesk Connect    Features include problem tracking, auto escalation, FAQ builder and embedded customer database.    http://www.helpdeskconnect.com

» HelpDesk Pro    Features CGI source code, auto SMS messaging alerts, multi-platform compatibility, database management, automated call queue.    http://www.helpdeskpro.net

» HelpDesk System    Help desk specifically for recording and monitoring requests for repairs or other works at properties.    http://www.helpdesksystem.co.uk/

» HelpLine Incident Management    A customizable help desk for support personnel and customers (both internal and external). Includes SLA management and bespoke notification.    http://www.badgernt.co.uk/helpline.shtml

» HelpSTAR Software    Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.    http://www.helpstar.com

» Hostedware    Affordable web-based help desk application and database.    http://www.hostedhelpdesk.com

» Incident Monitor    Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management.    http://www.monitor24-7.com/

» Infra Corporation    Help desk and change management (web-enabled) software used by government and corporations around the world.    http://www.infra.com.au

» IssueTrack    Help desk and issue tracking software with knowledge base, email notification and escalation functionality.    http://www.issuetrak.com

» Kayako Web Solutions    Browser-based help desk software with large spectrum of features, including support ticketing, knowledge base, and trouble-shooter.    http://www.kayako.com/

» KnT Solutions, Inc.    Developers of e-zHelpDesk, which offers customer management, case escalation, bug tracking and knowledgebase functionality.    http://www.kntsolutions.com

» Liberum Help Desk    Free, web based help desk software written in ASP. Offers email notification and reporting features.    http://www.liberum.org

» LiveTime Software    Provides real-time management reporting and problem resolution.    http://livetime.com

» Modern Thinking Inc    Offer an application for tracking and managing both customer support issues and internal work items.    http://www.modernthinking.com

» OTRS    An Open source Ticket Request System with various features to manage customer telephone calls and e-mails.    http://otrs.org/

» OmniWorks Webdesk    An industry standard internal and external helpdesk written in ASP and customised for the Internet.    http://www.omniholdings.co.za/webdesk.asp

» Parature    Provides Web-based software for online customer service, help desk and customer relationship management.    http://www.parature.com

» PerlDesk    Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites.    http://www.perldesk.com

» ReadyDesk    Features include ASP scripting, ticketing system, automated email alerts, ticket history, auto-population of data, and online knowledge base.    http://www.readydesk.com/

» Revelation Help Desk    Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules.    http://www.revelationhelpdesk.com

» RightNow Technologies    Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations.    http://www.rightnow.com/

» SPoTS    Rapid deployment enterprise-class trouble ticket and CRM software for organizations with help desks or customer support groups.    http://www.troubleticketsoftware.com/

» ScorpioSoft    Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application.    http://www.scorpiosoft.com

» Seeker    A multi-functional feature strong help desk, which includes queue, workload and workflow management functionality.    http://www.prophecy.co.uk

» Serio    Offers helpdesk software with change management, SNMP network auditing and monitoring.    http://www.seriosoft.com

» Sitehelpdesk    Helpdesk software with options for software and hardware inventory management.    http://www.sitehelpdesk.com

» Spectrum Research    Introduces the developers of the web based Spectrum HelpDesk customer support system.    http://www.spectrum-research.com

» Support-Works    Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA management, automated reporting and knowledge base.    http://www.support-works.com/products/index.php

» SupportWizard    Software for Web based customer support, escalation and bug tracking.    http://www.iscusa.com/

» Taskman Pro    Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification.    http://www.darasoft.net

» Tenrox Incident Management    Business process management software for help desk, change management, bug tracking, issue tracking, incident management, and process tracking.    http://www.tenroxissuetracking.com/

» The PHP Support Desk    Features include PHP/MySQL architecture, trouble ticket management, FAQ base, and multiple support operators.    http://www.phpsupportdesk.com

» TicketXPert.NET    Offers a multilingual solution with MS Windows XP look and feel and Outlook navigation.    http://www.ticketxpert.net/estart.aspx

» Trouble Ticket Express    Open source web based help desk system written in Perl for Unix and Windows servers.    http://www.troubleticketexpress.com

» VersaSRS    Web based, .Net helpdesk/service request software. Tracks service requests, product support issues and IT Help Desk incidents.    http://www.versadev.com/

» WebTTS    Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind.    http://www.gashalot.com/software/webtts/

» WonderDesk    Organize and track support e-mail calls with help desk software.    http://www.wonderdesk.com/

» World Desk Pro    Customizable help desk based upon the Microsoft .Net Framework.    http://www.worlddeskpro.com

» Yudo    A free ASP based support and trouble ticket system, including instant download.    http://www.freedesk.it

» e11    Provides online customer support solutions with email support, asset management, and trouble ticket.    http://www.e11online.com/

» iQHelpDesk    A browser based help desk and asset management set, with optional customization offered.    http://www.iquate.com

» osTicket Open Source Project    A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free.    http://www.osticket.com